I was informed that the cafeteria manager's email was not working. When I went over to investigate, she told me that they were being "cut off" part way through the message. This seemed very odd to me as I could think of nothing that would account for such anomalous behavior.
I opened Outlook, and everything looked alright. It started up quickly, connected just fine. I noted the blue AutoPreview text beneath the email titles (as the Preview Pane is the devil's workshop) and thought to myself No... it couldn't be...
I opened up an email. It looked just fine. I opened another one. It too looked just fine. I called the lady over and opened an email.
"How did you do that?!?"
"Show me how to do that." (and so I did)
In all the time she had worked at the school, she had never opened an email... she had only read the blue AutoPreview text.