Chris, Doer of Things (ctuck) wrote in work_stories_it,
Chris, Doer of Things
ctuck
work_stories_it

Yay Support Cases!

I love work.... without work, I wouldn't have nuggest like this. It's a direct quote from a support case regarding email:

"Ok It's working sort of. Why is all my sent mail from me? I have the same problem on my Motorola Q."

I couldn't make these things up! Tired technicians...

"Hello,

Thank you for contacting technical support!
As we are sure that you know, Cold Fusion is very unstable on a shared environment. This we believe this is the reason for your site outages. We would recommend theta that you consider moving your site to a VPS (virtual primate Server). This would meek a dramatiic in a your stem wtaioo
If there is anything else we can assist you with at this time, please don't hesitate to contact us.
"

You can guess how the customer responded:

"By the way, it’s “virtual private server,” not “virtual primate server.” A primate is a mammal in the monkey family."
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